The Manager’s Handbook

Levels 1, 2 & 3 CPE

CPE Type: 740 Online/Web-based

Upon completion of this course, users will be able to:

1. Describe the five must-have skills for a person who wants to get things done.
2. Discuss three strategies that better ensure you hire the right person for the job.
3. Describe three strategies for assessing resumes and honing the number of job applicants for a new opening.
4. Define and contrast the following biases: confirmation bias, observer-expectancy effect, and attributes versus experience.
5. Explain three strategies a company can use to onboard a new manager without letting them flounder from being micromanaged or left totally
   on their own.
6. Describe coaching and two ways to identify if someone needs it due to underperforming.
7. Describe three best-practices on letting an employee go and the value of consideration.
8. Describe the three C’s of an exit interview and why they are important.
9. Discuss four best-practices of time management and getting tasks done.
10. Name and describe the seven steps of a great meeting.
11. Describe three best-practices of delegation.
12. Define and discuss key performance indicators (KPIs) and give three ways it is used to improve business performance.
13. Explain the importance of quality to a company’s
    profitability.
14. Identify the most effective way to drive profit using the Ansoff matrix.
15. Discuss two effects of poor customer service.