Customer Service

Shipping Policy

Orders are shipped via UPS, USPS, or FedEx, usually within 2 business days. You should receive your order in 7-10 business days from when you placed your order. Call about overnight or 2nd day air or choose that option for shipping upon check out. Phone orders: TOLL FREE 877-560-6025 or 940-497-3558 are accepted Monday through Thursday 9:00-3:30, Friday 9:00 to Noon, Central Time. Fax orders to 940-497-2927 at any time.

Privacy & Security

Using our website to browse or read information: We automatically collect and store through our website traffic logs: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked directly to our site.

We use this information only as anonymous aggregate data to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more useful. None of this information collected is personally identifiable information. We do not use it to track or record information about individuals.

When you purchase from Helm Publishing, we collect personally identifying information, such as your name, street address, email address, phone number, and any other information you provide to us only as needed for the fulfillment of orders of products from Helm Publishing's website or for taking the online tests and receiving a certificate.

Credit card information entered in the checkout process is in a secure area using secure socket layer (SSL) encryption to protect the information. We do not save this information. After your credit card transaction is authorized, Helm Publishing's website does not store the credit card information and only the approval is saved. If you make an additional purchase, you will be asked to enter your credit card information again. This information is not used for any other purposes.

Refund, Exchange, and Complaints Policies

If you are not satisfied with your purchase, please contact Helm Publishing immediately at 940-497-3558. You will receive a full refund or exchange if the product is returned in perfect resale condition, or we are notified about an online test within 30 days. If it is 31-60 days after the date of purchase, you may exchange the product or receive a credit. No refunds are given for online tests that have been completed.

We encourage comments about courses or any individual questions to be send to the office at any time and to be listed on the course evaluations. Please contact us at the above phone number or by email with any complaints. For RDs/DTRs, feedback about any course or problems can be sent directly to