Compassionate Leadership

Level 1 & 2 CPE

CPE Type: 740 Online/Web-based Course

Upon successful completion, the users will be able to:

1. Name and describe the four elements of empathy.
2. Explain three ways the affective state of an organization’s leadership influence the mood, emotional health, and ultimate care of patients and clients.
3. Describe two strategies for working with a person with difficult behaviors.
4. Identify the three factors that patients identify as the
   most important in their health professionals.
5. Discuss three changes to patient care, service users, or colleagues that research shows decreases with reduced perception of adequate time by health professionals.
6. Describe three benefits that can occur with helping others.
7. Describe three benefits associated with developing
   compassion teams.
8. Explain what the core priority for the best performing healthcare organizations is according to research, and identify which level of the organization leaders should promote it.
9. Define and contrast the following terms as they apply to compassionate leadership and teams: equity, equality inclusion, process, drawing out positions, helping, personalized power, and tragedy of the commons.
10. Define and describe self-compassion.